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IFB Neptune DX

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2.4

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IFB Neptune DX
Rashmi Chaudhary@rashmireshu86
Apr 28, 2012 11:22 PM, 8569 Views
IFB Neptune

Please don’t buy it. It’s horrible...after sales sucks....they are bloody un professional people, please don’t buy any IFB product since after sales would be same for every product, I have had a horrible experience even though the product is in warranty, from last 2 months I am waiting for a solution, I have even requested them to take it back for free. All calls to customer care stands unanswered...


Just a short synopsis of what has happened to the product:-


2 months back Dishwasher suddenly stopped working, after rigorous follow up for 15 days somebody visited, did some checks & the product started working fine  & asked me to buy some detergent of 3000, we said please give us & we will use it, to which he said I am not carrying it right now, I will give it you in 2 days....ma’am lekin uske liye aap advance de do.....we said that please get the product & we will pay you right away, he never came back. After 15 days again dishwasher stopped working, service agent appears after 5 days of follow up & says there is some IC issue & I will get it in 2 days, since your product is in warranty therefore it will be free of cost but give us 2 days, after 18 days he turned up, changed the product & from last 1 week Dishwasher is not cleaning the utensils properly & I am still following up.


Next time somebody comes to rectify it I will tie that person & I might kill him....

(13)
Dear Rashmi,Sorry for the inconvenience caused & sincere apologies for the late response, hope your issue is resolved by now. If you have any issue at this time please revert with your contact details so we can further assist you. Alternatively, you can write to us at customerservice@ifbglobal.comIn our continuous endeavor to improve our services, we assure you better customer service in future. For any assistance related to our Products & Services please call us on 18604255678(BSNL/MTNL) or 39004321 (other providers) or visit our website www.ifbappliances.com.IFB Team
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