This is the first & without hesitating I would say for the last time I’ll be using an ifb product. I got an micro-oven of ifb as a wedding gift. But I was surprised to see the company packing of the oven. The machine was covered from all 3 sides excluding the front door which has a glass on the door due to which it broke down while transportation. When i opened it i found the glass pieces in the entire packed box. I lodged a complaint on this on 8th Dec 09 with a complaint no.3843392 & an executive was sent to my place & his name was mr. Vijay. He said I’ll check with the company what best can be done in this case & will get back to you in next 48 hrs which I think is not yet over as per him. Anyway, after waiting for 2 days on 3rd day, I again called up to the same fellow & he said I am on leave please don’t disturb me & call at the so & so number (i got a new no. From him) I called up that no. & another guy came to my place his name was Mr. Sanoj.
Now this gentlemen told me sir, we will replace the machine for you it’s just a matter of 1 e-mail which I’ll send to the company & as soon as I’ll get the revert on it your machine will be replaced.after waiting for 10 days i again called up the service centre no. & I spoke to Mr. Shashikant who being very generous told me sir I’ll send the person in next 2 days which again never happened.getting very irritated i again called up the service centre & this time i spoke to Mr.fayaz & this guy being extra humble suggested me to lodge a fresh complaint. I said ok sir as you say because I was a fool to purchase a product of a company which really sucks. Anyway, I lodged a fresh complaint & the no. Is 386118 on 31st Dec 09, I waited for 4 days & nobody turned up to attend this complaint at my place I called up at the customer care on 04th Jan 10 & to my surprise they told me these complaints are already attended & are closed as well.the lady on the other side gave me a fresh complaint no. 2126743.
On 5th Jan’10, I got a call from the company asking me do I have a bill of this machine. What kind of a company is this. I have a bloody warranty card with me for this machine which has the stamp of the shop from whom I brought this hell to my place. I don’t know till what extend this complaint is going to help me but I would suggest all my dear friends never to buy an ifb product.this is a worst experience of my life.
Thank you.