I bought the machine from croma store, I am having a tough time with the IFB washing machine, its been nearly a year I have bought the machine and already 5 times I got it repaired from ifb service center. I am not happy with the performance and the service. Worst service, you need to keep reminding them to vist your place to repair the machine. They take their own sweet time to attend and the technicians are not experienced and do not have knowledge about the machine.
Once I had called up customer service and filed complaint, they said techinican will visit within 48 hours but none turned, I had to wait nearly a week. they are not at all botherd
I am asking for a replacement and they deny to do that. Horrible managers, if you escalate also no problem. Can any one suggest what I need to do with this kind of service and product. I have paid huge amount and cant do anything just keep the machine. how horrible it is