I have owned this washing machine for more than 5 years. The product is great, but the service provided by IFB in Hyderabad is PATHETIC. They have never sent the technician on time (as per their time given). For instance, I placed a call on 05/11/05 to request a technician since my machine was not working. They still have not sent anyone till today, 11/11/05. Their service is so unlike an international company.
In India, buyers need to gauge/find out more about the after sales service of a company than its products. However good a product might be, it is of no use if the after sales service is not good. A broken washing machine is of no use until it is fixed.
I would recommend the product, but the service is the biggest deterrent.
3 stars are due to the bad service. Otherwise I would have give it 4 or 5.