Friends,
Going by the brand trust purchased an IFB top loaded TL-RDS 6.5 KG AQUA DEEP CLEAN washing machine in the month of Oct 2015 with a promised delivery of next day and reached me after 2 days on multiple follows up. Free installation as promised in 24 hrs became 72 hours again after multiple follow ups. Never knew this start would lead to a most horrifying stay with IFB. In the month of Feb 2016 the machine was declared with a board failure and two checks on constant FOLLOW UPS I get my replacement wm in 2 weeks . My friends circle who are also IFB consumers says I’m blessed to have received it in 2 weeks to what they have experienced.
When called in for Installation I get false promises and back to back lies that the service will happen the following day. Statements like " We are getting a technician arranged, " I will be there by 12 pm and ensure it is done " I’m working on this and all UTTER RUUBBISH . JUS ENGLISH AND NOTHING IN ACTION .
Beware of few names of the MOST IRRESPONSIBLE AND INSENSITIVE TEAM that u may have to speak FOR Karnataka REGION " MR SANTOSH - AREA SERVICE IN CHARGE, MR HARISH - TECHNICIAN( he will give convince u to agreeing to his terms and his NUMBER LATER ON GOES SWITCHED OFF FOR EVER") MR SRIDHAR - SUP IN CHARGE( sets false expectation and GOES ABSCONDING WITHOUT NO OWNERSHIP AND HAND-HOLDING)
If you feel to reach out to the IFB customer care team be glad to know that there is no ESCALATION MATRIX followed: LOL - NO MANAGER TO ESCALATE TO ONLY ONLY OPTION IS A CALL BACK WILL BE ARRANGED THAT WILL NEVER EVER HAPPEN). how does that sounds! Great isn’t it? MR RANA, MR SURESH ANCHURI who I on extreme escalation spoke to tells me: THEY HAVE NO MANAGER AND CAN"T GIVE OUT THEIR EMPLOYEE ID OR BADGE ID, ask them why and the verbiage you would get it " WE HAVE THAT UPDATE " how cool is dat my friends? They have no clue how escalation matrix works and end of the day if the customer is inconvenienced then there is no compensation because theyy say " WE ARE HERE ONLY TO ADDRESS SERVICE ISSUES NOT CUSTOMER’S CHALLENGES "because of their pathetic, miserable, horrible and disgusting after sales service . BEAT THAT!
A HUMBLE & HONEST REQUEST FRIENDS: Please say no to IFB -worst services, worst communication and pathetic service. They are old and retired . I have learnt my lesson really well. please be aware . Go with any other great products the pioneers whirlpool, LG, VIDEOCON and i’m sure any experience can’t and will not get so worse .