I am writing this review on November 9, 2023, for IGIMS Hospital in Patna, Bihar. This is not a hospital; it’s a business model. They are deceiving the common citizen, and I am deeply disappointed in this hospital. The staff, including nursing staff, technicians, and even doctors, do not make any effort to help the patients get better.
On September 18, 2023, my mother suffered a brain hemorrhage, and we admitted her to CNS Hospital in Patna. She showed improvement by September 28, 2023. However, when we transferred her to IGIMS after facing numerous challenges, we realized that it was a mistake. Right after admitting my mother, the staff started demanding tips. They instructed us to bring some medicine, and as soon as we did, they began administering it. Witnessing the callous behavior of the nursing staff was something I was not prepared for. They treated all patients as if they were a burden.
After the administration of the medicine, my mother’s condition worsened. Her blood pressure started to drop, reaching a lower limit of 48, and she became unconscious. Despite my calls to my mother and informing the nurses and doctors present, they claimed they hadn’t seen a patient in ventilator opening their eyes. After arguing with the staff, I had no other option but to call the Medical Superintendent, Mr. Manish Mondal. A team of doctors arrived, changed the medicine, and, to my dismay, they all documented that the patient’s condition was not good, urging me to sign.
I want to emphasize that at the time of admission, my mother was in good condition—she was responsive, had movement in her hands and legs.
The next day, they shifted my mother to the ICU Red Zone. However, I must express in writing that the staff in the ICU exhibited a significant amount of ego, and it seemed that they were not making any efforts towards the patient’s recovery. The staff appeared careless, to the extent that they were allegedly selling other patients’ belongings to one another.
Every morning during the dress change, the nurse would request money. As days passed, my mother’s condition deteriorated. After the third day in the ICU Red Zone, she showed no signs of movement, and there was no response. On the fourth day, while changing her dress, I noticed that her entire body was covered in bedsores. I immediately informed the technician, nurse, and doctor, but their response was extremely casual.
Frustrated and concerned for my mother’s well-being, I made the decision to transfer her back to CNS Hospital. At IGIMS Hospital, they had almost declared her dead.
One incident at IGIMS is etched in my memory. The incident unfolded just a day before my mother’s discharge. A new patient had been admitted to the ICU Red Zone, and on the day of my mother’s discharge, that patient had unfortunately passed away.
While I was in the process of completing the discharge procedures, two doctors, a male and a female, entered the ICU. They began shouting at the ICU staff, and upon overhearing their argument, I learned that the doctors were upset because the patient who had passed away belonged to their department. Shockingly, they had not been informed that a patient from their department had been admitted to the ICU.
It was only after the patient’s demise that the doctors became aware of the situation, and this was when they were informed to issue the death certificate. The lack of communication meant that the doctor learned about the patient in his department being admitted to the ICU only after the patient had passed away.