I have had the worst experience with imint - I booked a hotel package early Dec 2008 through makemytrip - the package value was substantial so I gave my imint number at the time of booking
Since then I have called them once and sent emails to them but they have still not reverted!! The last email they sent me was on Jan 7 asking for more information which I provided them. subsequent follow-ups have gone unanswered - **INEFFICIENT AND DISCOURTEOUS!!
Requests to provide the email id of their CEO have gone ignored - the call center refused to allow me to escalate the matter **saying that they are not authorised to reveal any senior officials email ID.
Which is shocking considering the front line does not solve problems and the senior management refuses to be bothered with customers!!!
amazing how inefficient they are - when I first sent them a mail there was no response for the mail - when I called them I was informed that they do not receive all mails sent since they have changed their server!!
Fair enough technical difficulties can happen - for subsequent emails I have a tracking id from them indicating that they have received the email but there is still no revert!
*i refuse to call them again - the one phone call I made lasted more than 20 minutes and was transferred from person to person
absolutely disgusted with imint - stay away from imint **- use products and services which offer real rewards (yatra.com’s rewards points or bp’s card and non icici bank credit card) and not services / services like makemytrip, hp or icici bank cards which have tied up with imint who dont bother with commitments
(All emails to makemytrip have also gone unacknowledged!!) Shockingly I get a call today asking for more details - despite repeatedly sending them details and following up some illiterate called tushar called up today saying he is there to help - I really cannot believe the behaviour - nothing fazes them -
I guess customer support and service is not a word they understand - they continuously refuse to provide a senior’s email ID - I guess imint management doesnt care for customers either - just like makemytrp doesnt - I look forward to the day both imint and makemytrip owners shut down - they deserve to be on the road with begging bowls given the customer support they provide