Hi,
I personally faced it these people are idiots I ordered few things for my fathers birthday when I ask them they said it shipped but they have not received.
First of all they have only one number to contact you can get them very late though you talk to them politely they sit on head they are so arrogant dont know how to speak to the customer such a sick people, came from cheap class.
Will not help also, even forget about your money. Fraud people.