Do we need a postal service which regularly misplaced the parcels. We get a better chance of delivery if trust a pigeon compared to this epitome of inefficiency. And yes they have a customer care, and if we call them as Care we don’t need another word for carelessness. If tou call them for information they give a phone number of a local post office person who might have worked there a few months ago and hot transferred. If you persist and call them again the customer "care" less executive parrots a few uninformative generalities and voila they disconnect from their side. Unique in this whole world for carelessness institutionalised to perfection for the sake of corrupt ends.(read stealing the parcels from customers) Yes we can expect to receive the parcels only if we are the PM or CM or the local post master personally knows you. Otherwise postal service of India is equivalent to black holes of physics where everything goes in but nothing escapes.