BEWARE!!!
Even I have a terrible experiance with India Budget Hotels. In November last month I made a reservation for a hotel at Lonavala and it was confirmed. I paid the amount Rs.5060 by credit card. Just about 3-4 days before the time of booking, I called up at the hotel for confirmation of booking and was shocked to know that there are no booking ever made and they wouldn’t entertain any either since they had no faith in eGlobe travels. I called up eGlobe and a very soft spoken representative answered the call and said that they will book another hotel for me which was equivalent to the one earlier and we were OK with it. But this time I wasn’t sure, so again called up at the hotel and got the same reply as in the earlier case. Also, my earlier booking was a 3 star one and the one they provided as on the net was a 1 star hotel. The eGlobe representative, Radhika, confirmed that the hotel was a 2 star and I would certainly enjoy my stay there. By now I was utterly frustrated and was more worried so just said OK. Asked for a refund for the difference and got a mail confirmation that refund was made to my credit card account.
On reaching Lonavala and trying to go to the hotel, I found that there was not even a road to reach the hotel. I was not even a 1 star hotel and even there, the people had no notice from eGlobe that we will stay there.
We had to move to a different hotel. Pay the money there. I contacted eGlobe, Radhika, who again politely confirmed that she will refund me the entire amount.
So far I am still stuggling (after almost 1 month of cancellation) to get my refund. No more replies are being received to my mails and no one picks the telephone.
So, if you ever want to travel, NEVER go to anything that even closely resembles the name eGlobe Travels or IndiaBudgetHotels.com .