So yes, you have guessed it right.
I have been fooled by the marketing executives of indiamart and now they are even refusing to give me peanuts as a service against what I paid for.
let us start from the beginning. Indiamart executives kept on calling and I kept on denying for around 3 months. and yet with couple of doubts in mind I thought of giving them a try. yes I was impressed with the promises given to me by marketing executives. these were not so big promises. they were as small as giving me analyses of visits on my listing on indiamart and possible keywords to affect listings in searches etc. they said it already included in the package by default.
Now the day my listing was live, all indiamart executives went missing. I got mails from indiamart about my account manager being changed 3 times but none of account manager replied when I mailed them.
This was a height of ruthlessness. one fine day I received a call from indiamart(i do not wish to disclose the name here), he was complaining that why am I dropping so many mails to my account manager. To add to it he was threatening me not to do it. well I was polite enough and requested him to direct me to the concern person who will take care of my account and he disconnected.
Yes the customtakeouter care executive visited us three times. that was after we made a lot of shout for it on phone and many mails every time. Well all they were trying to do is sell another bigger plan. some one said bye trust seal. Another one said just see how much have you paid us and you are asking for service (his exact words were: " sir apne hame diya hi kitna hai"), and the third one said why don`t you do it yourself sir.
I should also tell about the problems I asked them to fix. I have 23 products listed on my account and only 1 is shown in the searches that too not in correct category. key word suggestion and other services that I requested while booking were never provided to me. Yes I did showed them the invoice every time.
It has already been 2 months and now this is quite evident that indiamart will not give me services and I am taking a look at my options.
I will appreciate if some one here can help me with this.
I feel it is not good to name the individual persons here so if anyone wants further details then you can drop a mail to rst_ratan@yahoo.co.in or rdiganta_bshankar@sysacuity.com.
my website: https://sysacuity.com
and indiamart listings: https://indiamart.com/sysacuity