For the last couple of days, I am helping my wife in setting up a business and so I enquired @IndiaMart for some suppliers.
I got lots of calls that were reported as spam, anyways let’s continue, since in the Digital era we trust online business and sellers very easily and I did the same.
I ordered samples from 5 suppliers and I got them on time, later on, we chose to go with two suppliers and we started. One of them was sai sports and one was AK sports they were the same entity, I paid them 7500/- in advance for an order. But after paying money they stopped picking up my calls, they were seeing my messages on WhatApp but were not responding, the day they pick my call(From a new number) and said that the guys are away(How could a business guy be away from their phone registered in various places). I reported that in IndiaMart and now the story begins.
IndiaMart did not bother to take any action for 5 days Until I reported again tagging our Finance minister they started the process, not for the sake of customer service, but to avoid any hurdle. they contacted the seller and created a story with them, meanwhile, I got a call from the fury guy from a number which I paid for the order, he abused me, threatened me, and used every trick to settle by force, I reported the same to IndiaMart, but they pulled their hands off saying they can help me on financial fraud but can’t do anything in the matter of threatening and abusing seller came from IndiaMart.
Suddenly they close my ticket saying that the seller has sent the product trusting the seller whom I have reported a fake courier receipt earlier.
I am attaching two photos one where they ask for money and later shows they are not picking up calls, I am open to providing more evidence if anyone requires.