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Once they get your money for 5 years. You are trapped. They dont have local tech, no whatsapp calling, no video help, they just ask you to power off , remove hdmi cable and some basic guidance . They dont solve the issue. Keep saying your tv might be incompatible, etc. Some lame excuses. But they box keep giving problems. It wont start. It has to be rebooted like everytime we start it gives problem after we shutdown the tv.
“One of the worst decisions of my life to go with them they dont care after they get your money for 5 years plan. Even if the box breaks you will have to buy a new box it seems. And they dont have any local tech support or video call or WhatsApp call available. They dont care the issue we face. They just ask to restart the box by removing power cable. So horrible experience overall. Will never recommend