The quality of the customer service cell of irctc is simply disgusting. I just typed out a letter to the authorities ( which I have very little hope of being attended to ).
The customer care numbers are either dysfunctional, or not attended or busy most of the time. Getting through to any number is the biggest ordeal. And even after you get through to someone, the person seems to be totally incompetent to address your concern. They say they will do something & nothing is done & then once you keep your ph down you can never get through to that same person again.
Sometimes I wonder why they even have a customer care cell? Total waste of resource and not to mention the customers time. I had thought that IRCTC had improved but guess I was hugely mistaken. Its only when one faces a problem that one realizes the true state of affairs.
Wonder if the authorities even care about the inconveniences that a common man faces because of their inefficient services