IndianRail.gov.in is one of the most visited websites of India. The Ministry of Railways could have designed a user-friendly website for thousands of visitors who visit the website daily. However users end up getting a poor web experience.
For example, passengers need to check PNR status information using a clumsy user interface. However third-party websites provide a much better user interface. Compare the following website that allows a user to check PNR status information using just one single click:
PNRStatus.info
It is amazing to find out how easy checking PNR status information can be.