I had heard a lot of positive reviews about Indianroots, so I decided to try it. I ordered a kurta from Indianroots but it turned out to be a defective piece. I was so angry and I immediately contacted the customer care executives and registered my complaint.
I was really impressed with their helpful and quick response. Within 2 days the kurta was replaced with a new one. Then I realized that it was just a matter of chance that I received a defected item otherwise Indianroots is a really good online store.