I had bought a few items at Indiaplaza earlier. Reality stuck me only this time. I ordered an item on 15th of January 2013 and the item has not even been shipped till date. When I raised tickets in their customer support link, no one responded. Now my daily job is raising ticket and waiting patiently for someone to call back. Moreover, when we try calling their helpline (not even tollfree), every time there will be 10-13 persons waiting time.
Normally after 20-30 minutes our number comes to 3rd in line, and then there is a long long waiting time, there wont be any response at all. I only hear music and nothing else. No one picks my call. I am 100% sure this customer care is a sham. They have installed a device which gives an illusion of the customer moving in line. However if he/she is patient enough to wait till his turn, then once he reaches till that point he is engaged even more till he disconnect.
I am really dissatisfied with their customer service team, and would not recommend others! I also plan to complain in customer court as I have wasted so much money on my call itself.
My order no I15011300583......