My experience with Indigo flight on 11/11/2019.
I was traveling from bangalore to jodhpur with a change of flight at Delhi with my in-laws aged more than 65 years and a five year old son.
Our flight from Bangalore to Delhi departure time was at 7:10am and estimated arrival time at Delhi was 10.00 am and our next flight from Delhi for Jodhpur was at 12:55 pm as per our original tickets booked.
We boarded our Bangalore flight on time at around 6:45 am and were sitting in the flight for around 2 hrs as it didn’t take off due to extreme fog on that day. Flight started at 8:50 am and we reached Delhi at 11:20 am.
As per our original connecting flight timings of 12:55 pm, we were having sufficient time to board our next flight to jodhpur.
But next flight for unknown reasons was preponed from 12:55 to 12:10pm. If Indigo flight staff n management has proactively taken steps, we would have easily catched our next flight for jodhpur even at 12:10pm. But after getting down from bangalore flight, they asked us to stay on side from other passengers. We thought that they are taking us quickly for our next flight. They asked us to sit in another bus . We were eight passengers for Jodhpur flight. But surprising they have taken us to some information desk on terminal 2 where a manger abruptly told us that we can’t board the flight and there is no other flight also for the same day and for tomorrow also no seats are available in jodhpur flight. Then he started doing booking for other passengers for next day. They were not paying attention at all to us. We were clueless as that was not our mistake. First flight delayed and next flight preponed both were from your side and was not our fault. But seriously we eight passengers were treated as if we had committed a mistake n were not able to catch the flight due to our mistake.
Then when we all together asked him n got little angry on him explaining our situation, then he started trying but that too not in an aggressive phase. We checked on internet n it was showing as seats available in other flights like vistara, spice jet and Air India. We requested him to take prompt action so that we don’t miss those seats also.
Then after few calls, they asked us to go to terminal 3 and reach there in 5 mins so that we don’t miss the seats in the next flight.
We all eight passengers with a hope that we will get the next flight same day, ran quickly to terminal 3. They didn’t provide any assistance like wheel chairs for senior citizens or any attendant for helping us to carry the luggage(because the worst part was that our check-in luggages(4 big suitcases)which was supposed to be collected from jodhpur by us was also handed over to us in Delhi). My in-laws who have many health probs like high bp etc were also running with us so that we don’t miss the flight which was actually told to us.
And now comes the best part of the story. after all hassles, when we reached at terminal 3 Indigo desk, they told us that they don’t have any communication regarding it n they are not aware about any seats available. Seriously we all were shocked n disheartened. Infact, they told us that we will give u 50% refund and can’t do anything about the flight to jodhpur. This was also told to us as if it was our fault and they doing charity by giving 50% to us.
At that time, I was having no other option with old parents and a kid to book tickets from my own pocket from Air India. Air India guys helped us a lot in such situation and we got seats in their next flight. I spent 16000/- plus amount for booking four tickets.
Surprisingly Air India flight was almost empty when we boarded it. If Indigo guys have tried for us properly n promptly, we could have easily got seats in Air India. But may be you guys didn’t wanted to spend on your customers.
Looking at my experience, I will never fly again in Indigo and going to share this experience with my friends n relatives n tell them also to avoid Indigo.
Thanks & Regards,
Shweta Prajapati