My Flight details:
6E 282
Flight Date: 22/11/2012
Sub: Improve In Flight Service
Hi All,
This feedback is for Air Hostess in flight I boarded on 22/11/12
Like any other passenger I went through the menu and decided on what I wanted to have while I was flying to Delhi, I think its human behaviours that once you have gone through the menu you just can’t wait to give the order; this wish of mine had to wait for some time; however I was pleased when my turn finally came and when Air Hostess asked if I would want to order something, with all excitement I said Slice of Cake with Juice.
Air Hostess very politely advised that they don’t have any more cakes, on this I said “OK, let me check” and I quickly started to go through the menu, in matter of split seconds other passengers of called the air hostess and she started servicing the customer’s request, I was eagerly waiting for her to finish with the mentioned passengers so that I could complete my request and this is where I felt hugely disappointed.
My turn never came, another Air Hostess advised that she is done with the orders on her side, air hostess who was suppose to service us just progressed to the next group of passengers behind us, I could have called the air hostess again and could have placed an order again; however I thought to myself that this is not Customer Service that one should anyways be getting, I felt disappointed and decided not to place an order.
At a time when Customer is the core of every business, how can they be avoided or ignored even if that is by mistake or sheer carelessness? I experienced this once 2 years back with Spice jet and I never took their flight again, if you go through my profile, I have my family travelling with you and getting this kind of experience is just not acceptable.
My suggestion: Your crew would always be engaged in managing customers in flight and there would always be situations wherein 10 passengers are calling you; however giving attention to every customer is equally important; it might seem that I am a demanding customer; however every individual has a different personality and its time that every customer is treated equally and is given importance.
This is just a suggestion to improve In-flight service and need not be taken as a complaint. I have also posted this feedback on Indigo’s Website, would let all know if I get a response.
Regards