Off late taking a evening flight is disaster, in case it’s a indigo flight. Most of the flights are delayed and has poor customer experience. While the delay are attributed to operation concern, however these have no influence from the customer end. The thought here is- indigo knows the schedule overrun and approximate time of departure, what stops them to provide transparent information to the passengers? The passanger can plan accordingly. The audacity of indigo is on the delay, they ask the passanger to show their boarding pass to collect the snacks at a counter which is 10 min walking distance. Obviously there are no choice, what they provide they need to take _ why this?
I think these are planned moves to save cost of snacks so that they can show higher profits. What does the customer gets ? Only stress and frustration.
As Indian culture, the guest are offered with water. Indigo doesn’t even provide a bottle of water , when the flight are delayed. Thanks to Air India, they still have the courtesy to provide water, even you are traveling in competitor airlines.