Last week, I had to take an Indigo Flight while returning back to Bhubaneswar from Madras where I had gone on Company business, the flight was via Hyderabad,
And though it is a no - frills airlines, I was disappointed with a couple of things which I am listing out below, especially in comparison with another low cost airline the Kingfisher, which really stands out in service
1) No transit facility for Checked - in luggage which goes in the cargo section even though the same facility was provided in KF which I had availed in the on ward KF flight via bangalore to Madras from Bhubaneswar, so I had to drag my luggage the four hours I spent in Rajiv Gandhi Int Airport( Hyderabad)
2) No reading materials except the safety instruction card and vomit bag
3) Pricy sandwiches, no coffee(why?), an artificially flavored lemonade
I wish they do more value addition in thier service which wont have much cost implication, I am sure if KF can do it so can Indigo, and one thing is for certain I will prefer not taking Indigo flights anymore,
Amlan