Hey everyone,
I recently had a travel experience with IndiGo Airlines that I believe is essential to share. As someone who values transparency and accountability, I believe it’s crucial to speak up about both positive and negative experiences.
On August 15th, 2023, I was on a flight from Mumbai to Chennai with IndiGo Airlines. I’ve been a loyal customer, but this experience left me frustrated and disappointed. ??
Upon arriving at the gate well within the boarding window, I, along with a group of fellow passengers, were shockingly denied boarding by a gate staff member named Lloyd. He claimed we were late, even though we were on time according to our tickets.
Our attempts to reason with him turned into a 15-minute argument, only resolved when a senior staff member intervened. If it weren’t for this intervention, we might have missed our flight on Independence Day, causing significant financial and emotional distress.
Despite reaching out to IndiGo’s customer support and the National Consumer Helpline, there has been no satisfactory resolution or compensation offered so far.
I strongly believe that as consumers, we have a right to voice our experiences, and it’s equally important for companies to listen and address our concerns. I’m now taking steps to ensure my concerns are heard by sharing my experience with a wider audience and have also reached out to the National Consumer Helpline.
My hope is that sharing this incident, it will not only serve as a cautionary tale but also encourage airlines like IndiGo to improve their services and ensure passengers have a more positive travel experience.
I kindly ask for your support by sharing this post and helping me raise awareness about this issue. Together, we can make a difference and hold service providers accountable for their actions.
Thank you for taking the time to read this and for your ongoing support! ????