My 9 year old son recently traveled from Hyderabad to Raipur and back as an unaccompanied minor. The airline charged me Rs 3, 000 (1, 500/trip/passenger) additional because he was travelling alone. These charges seemed exorbitant, but I had no choice. On the way back, some incompetent staff did not bother to take the bag through security check and the bag was left at the Raipur airport. At Hyderabad, the staff denied that my son had a bag with him and would not admit their mistake. My wife spent 2 hours waiting for them to give a confirmation that they had found the bag. Finally, she gave up and came home. Later on, they confirmed that the bag was indeed at the Raipur airport and that they would be sending it from Raipur on the same flight the following day. They promised to call me back when the bag arrived and I asked them to deliver the bag home because it was their fault and they should be taking care of it. If I were to pick up, it would have costed me another 1000Rs of cab fare back and forth to the airport. Next day, I did not get any call so I called them in the night after I reached home.
After trying 10 different numbers and calling them numerous times, I finally got somebody to confirm that the bag had been received. When I asked for home delivery of the bag, they said they did not have any delivery vehicle so the bag was being transported via the employee drop off cab which started after 9:00pm. So they asked me to come and pick the bag at some nearest point. So basically, these guys charge you 3000Rs, give a crappy service and then trouble you to pick up the bag at their convenience. I finally asked them to deliver the bag in the area where my office is, and hoping they will do as promised. I just want to warn parents that please consider before sending your children as unaccompanied minor on this Airline. And Thank you IndiGo!!
Please keep this up and I wish your business perishes someday!