We ordered a custom designed table and bench from Induscraft.
Our Experience with Induscraft from our purchase:
- Mr Mirnal, our point of contact was courteous, the team understood the design requirements and gave a fair price.
-We had to pay 100% of the product cost upfront, no option of part payment.
-Unfortunately the product received was broken(leg attachment was broken in 2 pieces) the 1st time. Although the company promises to replace broken pieces free of charge, it took a lot of convincing and followups for the company to agree to replace the part.
-As a customer, it is a natural expectation that the seller will follow its own customer promise without causing customers such hassle.
-The table was replaced the 2nd time free of cost and the product received was sturdy and of good quality wood.
-Delivery needs improvement: They only deliver to the ground floor, which is a huge inconvenience considering the products are heavy wooden furniture!(The driver was just dropping off the the furniture on the ground floor, Ultimately we ourselves had to lift the heavy table to the 2nd floor!)
Overall we will recommend IndusCraft for their good wood quality, understanding of design requirements & competitive pricing but their delivery service and post delivery customer experience must live up to the industry practises to ensure they offer a complete hassle free experience for every customer.