Hello
I had applied for a indusind forex card on 08.03.2017 @ 11.57am and the order no is 3921 . I have been calling your forex helpline and talking to your Ajay and Rohit on the same since the branch at mysore says that have no information on the order . When I again contacted AJAY he assured me that the aishwaryasingh23mentwas successful and that he would call me back after checking with the branch . he call me back after 2 hrs and tells me the same thing that the branch has no information and that he will check with his senior and call me back in one hour . This was on the 09.03 12 pm . till now no call .
Today morning I call your forex helpline again and ROHIT picks my call and says the same thing, that my aishwaryasingh23ment is successfull and why I have not collected the card from the branch . Branch still has no communication as of yesterday evening when I check( today being a holiday) . Then I tell rohit that please check with mr ajay that he had raised a complaint on 09.03 on the issue and what happened to it . he put s me on on hold comes back and says that my transaction on aishwaryasingh23ment has failed . 180 deg turn . how is it possible? I have the aishwaryasingh23U transaction ID with me saying it is succesful, I have your own site saying the aishwaryasingh23ment is done successfully, I have the debit done already in my cc account, i have both ajay and rohit telling me that the aishwaryasingh23ment was successful first and rohit changing his stance later .
what kind of service is this? where is the money I have paid? and where is the information to the customer whats happening? if at all there is an internal problem in INDUSIND why the customer is to be put thro all this trouble.
CAN SOMEBODY IN INDUSIND REPLY TO THIS SORRY STATE OF AFFAIRS and train your call center people to be correct and couteous? if indusind wants 37000 rs badly they could ask for it in better fashion not cheat a customer like this . BEcause I feel that this is something I feel is near to that or that / cheating .
if something does not happen in the next 2 days to my money or order owill have no other alternative than seek legal recourse . INDUSIND does not even have the courtesy to reply to my mails to reachus correctly, or talk to or SMS ME . is it that they are so hard up?
no regards
n.krishnan