My mother who is 64 years old is a retired Govt.Teacher, retired as HM of a state govt. run school.She needed a loan of Rs.5 lakhs for home renovation.She gets a monthly govt. pension of Rs.22000, rental income of Rs.10000 and also has immovable assets.When we approached HDFC bank, where I hold a long time salary account and intl.titanium CC/DC of HDFC bank, for loan, the bank officials made us run in circles.
They told us they normally do not offer PL to senior citizens, even though I would co-apply. However, when I accidentally applied to IndusInd bank, on behalf of my mother, the loan was sanctioned within 3 days.We had no complaints and had repaid the loan in full.
We were very much surprised and glad that we chose this bank and the customer service was very good.