I had purchased a mobile phone from Infibeam couple of months ago, so let me share what they did to me. I found them selling the mobile phone I was looking for at a cheaper price, so I ordered it. They contacted me 2 days later stating that the color of the mobile phone (black) is nomore in stock and they can only ship the other color (white). I gave them the consent on this and agreed to accept white colored phone. Guess what they told me over the phone that the product will be shipped in few minutes and will be delivered in 2 days. I felt good to hear this, but waited for many days for the product delivery. After checking account status after many days, I realised that they never shipped the item and failed to courier it despite the promise. So I contacted them as to why they did not ship the item when it was promised to be delivered much before, they said they will take some more days and gave me a specific timescale.
I waited until that day and then asked them to refund the money, which they did. But I waited over 15 days for them to courier the product which they were supposed to do in 2 days. They had taken my payment just to keep it in their account for some days and impress regulatory bodies by showing they own a lot, they are famous. So do not trust them as you might end up never receiving a products and keep waiting until you force them to refund.
For online shopping, always trust good websites like adexmart.com or flipkart.com. They are the best.
My order number with infibeam.com is 8663701. I ordered it yesterday evening 25 February 2012 and then changed my mind. Today afternoon i.e. within 24 hours, I contacted Infibeam and asked them to cancel this order as I did not require the product anymore. However; these thieves belonging to infibeam told me that they can cancel the order for me, but will charge me 10% fees as a cancellation fees. This is illegal and I do not know how to prevent them doing this. No other online shopping website charges cancellation fees to the customers, but infibeam is a fraud and cheat company and they should be banned from the internet.