I have ordered a mobile on March 13th, 2013. They didn’t shipped my order, even after the promised shipping date. The paid amount was refunded as they couldn’t capture the amount from their merchant panel, within 12 days. I was told to place fresh order with prevailing high price. I took up the issue, and argued.
After 2 days, they agreed to re-do my order at same previously paid price (As it was their fault.). I was also told that Infibeam will ship the order within 2-3 days, of the payment. But again, the shipping date has crossed and they are not responding with any sensible answer.
Again the amount capture time limit of 12 days if finishing on April 8th, 2013 and they are not concerned at all. It has been 25 days now, for a mobile This is extremely ridiculous.
I am posting the links to download the email conversation with them, please download it, and see their reality, and the service level.
First order - https://d-h.st/YBh
First order cancellation - https://d-h.st/uEW
Re-order - https://d-h.st/W52
People, please be aware if this.
Rahul Kumar.
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UPDATE:
Seeing the delay I have decided to cancel the order, as my mood has changed for a new model.
But still, this company is run by assholes.
Are you listening Mr. Vishal Mehta (the CEO - https://in.linkedin.com/in/vishalamehta) ?
Instead of making long speeches, put your head into the running of your company.
I promise, I will be after Infibeam...
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Also, I would ask Mouthshut to remove the "response received" tag from this review, as the same idiotic phrase from the company which goes like this:
"Apologies for the inconvenience caused, we’ve escalated your concern to the specialized team to it resolved at the most priority. We’ll surely keep you posted on the every step being taken to resolve your concern."
The above reply must not be considered as a proper response. This misguides the readers.