I was looking for latest edition of a book which was not available readily in market. Luckily the book figured out in infibeam inventory and I confirmed same by their online chat service. While placing the order I committed some mistake and immediately called infibeam customer care . The they helped me out and cancelled my order.
After cancelling my order I again ordered the book which was delivered in 6 days (4 working days). I saved approx 15 percent on book MRP and also delivery was free. I appreciate the service at least for purchasing the books.
In case one is willing to wait for 3 - 4 days for delivery, it is a good service. So far I have shopped through Rediff and infibeam and my experiance with rediff was not so good as product I recieved was not functioning properly and was of low quality. Where as on counts of customer care rediff scores more than infibeam. Overall Infibeam scores better than Rediff.