They as a company offer the worst service I have ever come across.
I recently ordered a Sony Smart Watch for around INR 12, 125. I had to call the customer service to check why the product was not shipped and that is when they inform me that I am required to pay INR 650 extra. This was after they sent me a confirmation email that my order has been shipped.
What baffles and confuses me is that why am I not getting the product for the price advertised when the order was PLACED? The customer service provided was disgusting to put it politely, completely irresponsible and did not give a flying frog about the situation.
This company is nothing but a scam, trying to loot customers. This is completely unacceptable, you as a company call yourself one of the largest online retailer and a premier technology provider and this is the service you provide?
FOR YOUR REFERENCE, I AM ALSO FORWARDING THE ORDER NUMBER WITH THIS MESSAGE. Order: 12300337.