We had ordered Morphy Richard SM 3006 TWG(Black) and found a different product SM 3006 on opening. Pics attached. On mailing them with these pictures, they asked to send more pictures of the product and price label as its not very clear from the given picture. I was expecting a response otherwise.
Order Status: Complete
Order Date: Apr 2, 2012
Payment Method: Cash On Delivery
Processing Instruction: -
Order Summary:
Items Cost( ):2, 610Shipping & Handling( ):0Total Amount Payable / Paid( )2, 610Recipient Name: Alka JainShipping address:
Alka
Paradise Appartment, PatParganj
40, IP Extension
Delhi
Delhi
India
Billing address:
Alka
Paradise Appartment, PatParganj
40, IP Extension
Delhi
Delhi
110092
India
ShippedSub Order - 17511958Sr. No.Product TitlePrice( )Delivery InformationShipping
Information*11 of Morphy Richard SM 3006 TWG(Black)
2, 610
Ships By: Apr 6, 2012
Delivers By: Apr 14, 2012Shipment Date: 03/04/2012
Shipping Agent: Infibeam Logistic
Tracking Code: IBDELMAH19121
Gift Message-
We never buy by pre-paying online and prefer COD basis. But we have to be very careful on COD too. Open the packet and make sure that the good ordered is same before you make payment. You dont know what you will get.
I am still fighting with them and looks like they do not want to acknowledge the mistake. If the mistake happens in shipment, they should call to acknowledge and take quick action rather than turning the ball around and asking customer to do this and do that. Its a pure cheating case by infibeam.
Be careful when you buy from Infibeam.
Prashant