PLEASE DON’T EVER BUY ANYTHING FROM INFIBEAM
Ordered white iPhone (they didn’t have the SKU and when called they asked me to put in WHITE in instructions), I did that in 3 different places Notes, Instructions and Gift Message. They still send me a black iPhone, the customer rep asks me to open the box when I specifically say that it says black, when I open and say it is black she says the dispatch boy will come in 24 hrs and pick up the black iPhone and ship the white iPhone, 2 days later no one shows up.
I keep calling their customer service, wait in the queue and the phone gets disconnected - they DON"T even care to call back the customer, it was thier data issue that calls are getting disconnected. I called 6 times, and had to wait in the queue all 6 times, explain the same story again and again One rep says there are no white phones, the other rep says you ordered black and you got black, the other one says you opened the box already so it is yours...DIFFERENT STORIES, they don’t know what they are talking..the customer is unhappy and didn’t get what he or she wanted. THEY SIMPLY DON’T CARE, this company is going to go down.
They have taken my frustration levels so deeper, I have all the calls recorded from call # 3, next step is go to consumer court and get them hooked. I’m also going to go VERY VIRAL and social about how this company is cheating people.
They are thinking they can get away, but I’m sorry - I’ll spend all my forces and energy to get these kind of companies that are cheating common man out of business. Good luck InfiBeam
[Order 013734186352480]
Purchase Id : 9657000
BTW, I sent an email to their senior customer service rep and support excellence or some bullshit email. No one responded, it’s 34 hrs already since I have sent the email..see what kind of company you are dealing with...