I had the bad idea to try this bank: I don’t know how it works in other countries but in France IT DOESN’T. It tooks me three months to complete the process for opening the bank account and the lack of communication between the different departments was shocking: every time I called the cusotmer service I had to explain all again(in French, because no English assistance is contemplated) and every person gave me different instructions(all wrong).
When I finally managed to open the account I couldn’t access to my personal space because my ID wasn’t active: finding help was HELL! I wrote on the ING webcafé which is just a smart way for the bank to avoid to spend money for a real help service: I found some nice users that tried to help but no real help from ING. I called the customer service several time and nobody knew what to do. One of the person I talked with told me that I was going to receive a letter with instructions about what to do in the next days but I didn’t. Finally some moderator from the forum shows up, I send them the information and the day after I received an email telling me that they weren’t able to open my bank account(without saying why). I LOST MORE THAN FOUR MONTHS! I don’t care about that specific bank, I just needed a bank account: if they had said before I would have been able to open my account somewhere else. Plus, they closed my previous bank account with another bank(as I requested) BEFORE KNOWING IF THEY WERE ABLE TO OPEN ONE WITH THEM! So now I have the money form the closed bank account that cannot be transferred to my ING account since is not opened but can’t go back either bacause the former account is closed. It doesn’t look like a serious company, more like a group of kids that doesn’t really know what they are doing