Since a year or two I have been using the online facility or SMS for booking tickets at any theatre in Bangalore. I had never had any issue with any theatre, unless recently I happened to book at the Fame Lido near trinity circle.
This was my second time at Fame and I had a really bad experience. I tried booking two tickets at their website. And the booking was cancelled due to some unknown reason. The web-page does not print the reason for failure.
After some time looking at the cancelled state, I happened to book the tickets again and this time it was a successful transaction.
Now the trouble started! I went back and checked with my credit card report to make myself satisfied that it wasn’t billed twice. But it was not a good time for me as Fame had charged me for both the transactions. One was for the cancelled one and the other for the original ones.
Unfortunately, the Fame Lido does not have a customer care number. So, not knowing what to do, I immediately wrote to their customer care e-mail id. Then got back a response saying they will take care of it.
I was thinking it is good that they are so responsible. Then I wait for a day, two days, and three days and so on. I don’t get any answer; it’s almost a week by now. I do not know if they have hired a detective agency or something like that to investigate into the problem. It is just a void transaction request they need to generate and that would take hardly 5 minutes.
Then I wrote back to them and still waiting for the response. I watched the movie last week when they said they will take care of the request and I am now waiting to hear back from there.
Wish me luck guys and all you people out there, be careful with Fame Lido’s online booking. The same website is used for booking all over the country. So, there are many people using it. I would suggest Fame to improve on themselves.
Not only this but also their counter booking is supposed to be hopeless. I had seen lots of people complaining and yelling at the counters. Their ticket collecting boxes don’t work anytime. Huh! Lots of mess around.