Guys if you haven’t used Instsamojo you would thank me forever
I initially thought, I may add value by using their site as its a company based out of India.
However the customers are given no importance for their concerns and one would have to wait forever to get an answer/resolution.
In my case, a dispute was raised by me and the case was closed to the seller before hearing my perspective.
Despite of giving proofs the case went to the Seller.
Forget escalations, I could never speak to a customer care executive.
The employees hired at Instamojo arent trained on how to deal and communicate with customers. This is quite evident from the replies they give you.
They have a hotline which redirects to a voicemail and no one cares to reply back.
However if you are a prospective client, they would readily call you mentioning their plans.
You can try this on your own. Call their hotline for either complaints or as a prospective customer. However your call will be picked only if you are a new customer and they will specifically book slot for that
Their only motto is to grow and they are not doing this organically.
Sincere request, do not try this
Cheers!
Edit: I received my payment finally(after one long year) when I revisited Instamojo on the percept of suing them.
Fun fact: The money was with in Instamjo’s account unclaimed due to a dispute and they never bothered to notify the user or compensate