I shifted my luggage from Noida to Mumbai recently and was dealing with this guy called Vikrant. Instead of 3-4days as promised by them, my luggage reached in 6 days that too in damaged condition. They charged me for unpacking but did not unpack when it reached to the location, my family ended up unpacking it. Sofa, AC & Bed were damaged badly.
And over phone Vikrant has been arrogant and threatened me to come to my office for collecting the pending dues. Highly disappointed, when I enquired about higher management to esclate the matter, the customer service guy said promoters do not have an email ID.