At the time of filling you receive many emails & phone calls on a daily basis until you file with them. If you are filling and have not make a payment, with even a one liner mail, you are assured to get multiple responses. After that its you who has to follow up without getting any response. Their phone numbers are mostly unreachable. Nobody responds through email/ online.
I filled my US Tax returns through IBSN. I am currently staying in India and filled my US tax returns through IBSN. IBSN gave their US address since I don’t have any contact address in US; they received the return checks from US govt in a timely manner. They received one check in December, 2008 and other checks in Feb/ Mar (2009) timeframe.
They are not sending me those checks; It looks like somehow they encashed them and consumed all the money. They are not responding to any communications - emails, online communication process through their websites, or Phone. When ever I get somebody on phone, the person would just say that he wouId get back to me in few hours. Dollar rates are also coming down. I have already lost so much money already. It is really becoming frustrating not getting any response from these guys.