I really do not understand why I am sticking with this bank. I think it is because of their good Internet banking-that is all-period. I have to write this review here as the site does not allow me to write again on the banking section proper. My latest experiences at their hands are so bad that only a narcissist can persist banking with them after that. Just NO HUMAN TOUCH. NO EMPATHY ABOUT THE SUFFERING CAUSED BY THEIR CALLOUSNESS.
- I bought an SIP of 30 thousand rupees a month in DSP small and mid cap mutual fund. The first month’s SIP went through as a physical cheque has to be issued for that. After that, I got a statement in Jan 2007 from the fund house that 30000 worth units had been purchased. Then in Feb, then in march. Now I finally got a consolidated statement saying that all 3 payments had been reversed back to the bank. Obvious reason must be that there must be a mistake by the distribution house in filling the form(I am investigating).
Now 30000 rs is not a small amount to be bounced by a bank-to do it month after month without informing me is utter, utter callousness, if not harassment and loss(since I missed buying units at lower NAV). If it was my neighbourhood SBI, the manager would have rung me up and asked what the hell was going on. Not the high and mighty Citibank. It does not make a damn of a difference to them that as on date the balance in my account is 10 lacs plus(SBI manager would drool at the balance which is there for a month now).
2.I have another standing instruction, paying 20097 rs per month for an insurance policy every month. Twice it was rejected . I was informed by birla sunlife insurance . I rang up the call centre of Citibank. They said there was no record of any such refusal. I issued a cheque to the insurer. After that when it was rejected I did not bother to inform the bank, just issued a cheque.
- I had to submit an affidavit to claim RBI bond money as original letter of holding was not available. I went to the Gurgaon branch where I hold my account. I was directed to a guy whose board said’HEAD NRI SERVICES’(I m not an NRI). Grim faced, 30sh, MBA -look.’yes sir what can I do’. I said just attest my signature. No smile, more grim the face became as he read the affidavit-’ but you have not bought the bonds through us’ No, I explained but the money was to come into my account in Citibank as that was where my savings acct was.
’But I not going to sign declaring all that you state is true’(this was printed). Now friend, you also deal with RBI bonds, you also must be having customers who lose the letter of holding, can you not follow the damn procedure with a smile and assure me all will be well. And what about that famed cup of coffee which magazines wrote about.
The most unpleasant banker I ever saw. I made up my mind. No more deposits, shift to SBI . No complaining to the bank. But yes I am going to send a copy of this to the customer service(should they be interested, my savings account ons are 5000238245 and 5000238246). 4. Here is the latest. I went online to order a bank draft for a prospectus. They said they will verify the payee before issuing bank draft. I can understand if money has to be sent on-line or every month, payee should be verified but for every bank draft payee being verified is taking things to the extreme really.