The technical and online people even those who are incharge of control room activities are unawares of the line down status.The call center is worst .No tech support online they just take the call and forward the same to Technical deptt.Lots of promises are made by visting technicians but do not believe anything.Thane has fully furnished office but unmanned in totality.Thus overall no technical support for the most technicallly oriented service.
Add to above everytime when the llink is down you have to request the team to credit the additional days into your account.As if you are at their mercy.They claim it tobe 256KBPS but many times the connection is worst that a dial up.There was a time when I had put rediffmail in the address bar and the home page opened after 30 mins!!!!!!!.
I guess they have some technical issues with they themselves are unable to find and resolve.It just goes on a trial and error basis.