Title : Service should be appropriate!
Iqara offers night surfing service call ?Angle Plan?
which can be operate in time between 10:00 p.m. to 10:00 a.m. okay agree?..!
Very nice plan and Idea is excellent?!
It is comparable with ?VSNL 128kbps ?in price with 256kbps?..! Again Excellent; As person can use his internet in night time at home; so it is relevant.
Now Question is if every thing is fine & planned;
What is my problem as customer?
When a company offer service in night time there must be a local service provider ?who is answerable or available to serve its client for their problem occur in the time when they are working online.
Instead of giving their customer informed by Voice reply that ?Our time to attend complaints is from morning 9 am to 11 pm? ..Is it Appropriate?? ?
Oh...It is very good; you have a Call Centre Facility (hummm?.operated from Mumbai?..)
No use for Clients from Surat in night after 10:00 pm....!!!??only incoming attender end with long digit Complaint Ticket Number (CTN).
Don’t you think;Company must have Local attender ?..............Even administration of such a big (MNC) company is not aware for such a small requirement???.?
This is the present situation whereby I am facing trouble with Iqara.
Thanks.
Manoj Palsanawala
Surat.
My client ID in Iqara is 49282.