Well to begin with ... the customer service is the most horrible of all the customer service I have ever seen .... like most of the other reviews on this site ... mine is no different ..... same problems repeated over and over again ...
Initially the connection was promised in a week or two and after repeated enquires , connection was finally given after more than a month ....
But the problems did not stop here ... I had opted for the MB package since my use is limited to normal net use and less of downloading ... the connection gets disrupted very frequently and I end up using dial up more that my broadband connection !!!!!! ..... and since after 10pm there is a discount of 50% on the mb, I had opted for this plan . 500 mb for 993 RS with a validity of 1 year.
Whenever the net is down and u call the customer service, they go thru the same crap like check ur connection, shutdown ur pc, remove the cable reattach and stuff...
then they say their technical team will come to check the problem and they dont turn up for 3-4 days .... and even if they do they say we had come on so and so day and no one was in the house as if we will wait for them only ....
It works for some time then again its down in 2 days .. this has been the situation for the past 3 months now. During the week ends is the worst ... thats the time when u frequently use ur net ... and its frustrating when such think occurs...
I definitely do no recommend this to anyone. So please check out the other ones.
If only I had gone thru some of sites like these before opting for this service.
Thanks