Its a service run by Indian railways which gives the option to book tickets online, check timings and can lodge complains(if any). Its a one of a kind site where these services are provided. Not to mention its the highest earning e-commerce site India.
Through this app tatkal tickets are available for booking. Payment methods are really safe as its a service run by the government of India. The improvement needed in the app is really important as its web loading time is very slow along with the server problems. During rush hours the site gets overloaded and it becomes nearly impossible to get through the site.
The content of the site is very much great but most of the focus should be on the design and the swift working of the site as most of the people are using it these days to book their tickets.
The app is really user friendly for the consumers and are quite reliable but its needs real good work on its design and the speed of the app its web load time which is one of the main concerns for the government.
The site helps you to get your tickets booked without wasting the time in the long queue in the railway stations. The government has a few improvements to make as of now and consumers will be willing to get the few things sorted in the site in terms of its performance and usage.
thank you.