I hardly trust any website based services, Specially anything related to the government. but IRCTC proved me wrong. I have never received or seen such prompt service from any body. Formally it was always like picking up the phone dialing the travel agency, waiting on hold for minutes on end then talking to somebody who was of hardly any help, talking in bored monologues. IRCTC has given me the instrument of getting rid of the travel agencies, its so easy and fast to get the details in front of you on your computer, you ask for one and you get all details, then its our choice, payment by credit or debit card and the ticket reaches your home or office the next working day, you dont even have to move to your telephone, its even got the e-ticket facility. Only drawback is you cannot cancel the ticket from the site, the ticket has to be taken to the counter for cancellation.
Each reservation comprising of 6 tickets can be done at a cost of Rs 40 extra which is charged for couriering the tickets to you. you can make a reservation for 1 ticket also but 40 Rs is the fixed charge for each booking and its fairly cheap for a tension free travel arrangement.
Indian Railways will go way ahead with such great service.