There are many a reviews about the online rail ticket booking facility introduced by IRCTC. This is really a boon for Indian Citizens. The site is very user friendly. Now it has been more than a year I am using this facility and I have found no complaints. I have done all kind of transactions, e-ticket, i-ticket booking and cancellation. Everything works fine with IRCTC.
Just imagine the long queue, which never moves for hours and when you go near the ticket booking counter, you see a grin face looking at you and finds mistake, which makes you skip one or two persons or may be starting from the scratch. Instead, you take control, you be the boss who decides where to go, which train to go, your berth preference etc.,
Many banks have tied up with IRCTC and through internet banking even through SB account you can transfer the amount to get your tickets delivered through e format or i format. For this service the banks charge anywhere from Rs.10 to 5% of the amount.
There are lot of detailed reviews about IRCTC, which can make you understand better about the services of IRCTC, thanks to Mouth Shut reviewers.
One of the problem with this site is many a times it goes like snail and sometimes, during the bank transaction after payment the IRCTC screen link gets disconnected and will ask the customer to re-login. Even I have faced such problems, but luckily when I login to IRCTC again, the same tickets will be there in the Booked Tickets tab.
In simple terms, best service at very less service charges, which saves time and energy. Moreover it gives control over to the passenger while booking Train Tickets.