The so called https://irctc.co.in website which has been in existence for quite sometime while been a convenient website to book tickets online is also a big pain when it comes to booking tickets when you need them the most.
I tried booking tickets many times under the tatkal category. I always login before 7:30 AM and will be ready to book the ticket as the clock strikes 8:00. But what happens at 8:00 AM is something amazing, the website stops responding. I think this is the time when IRCTC blocks all the common users and lets its agents who might be working hand in glove with their staff to book all the tickets so that they can earn some money out of corrupt practices.
Because of this monopoly, it is becoming very inconvenient for thousands of people to book tickets. There should be a different website for booking train tickets. IRCTC is not a honest website and definitely not for common people to book tickets under tatkal category. If this issue is investigated by authorities, they will find a lot of black sheep whose only purpose of doing a job is to make money out of corrupt practices.
Please do not trust IRCTC when you have to make reservations under tatkal and if it is very urgent. We have a set of corrupt people maintaining this website whose goal is not to provide public service but loot the public out of their hard earned money.