Mentis Consulting Inc has been a leading Offshore IT company based in New Delhi and it has emerged as one of the most prominent one. It is managed quite efficiently and this is the reason why it has gone global in its approach within such a short span of time. It is currently assisting more than 220 businesses from UK and US and has thus earned that much acclaim. It lays great stress upon the complaints management and in removing the errors from software projects and for the purpose, there has been setup special complaint management cell.