I had bought a new food processor (cum mixer) from the Exhibition at Bandra-Kurla Complex on 10th October 2004. However, I am not happy with the product as on using the grinder, a part of the mixer (attached male-female coupler of medium and small jar) got crushed because there seems to be some friction and it is not working smoothly.
I have complained twice before (within a month of the purchase) for which I was given a replacement. Inspite of all this and receiving a replacement part, the mixer still does not work and the problem still continues.
I would strongly suggest that you look into this matter immediately and also improve the quality of your products.
Also, please immediately provide me with another part as this has been really inconvinient to me and my family.
Please take action on this if you want to keep your customers satisfied with the products that you launch.
I am going to follow this matter by also sending a copy of this e-mail by post.