We are writing to express our deep dissatisfaction with the automatic WC product we purchased from your company approximately one year ago. From the very beginning, we have encountered numerous technical issues that have severely impacted our business operations. Despite our efforts and significant additional investmentincluding more than ₹;2.5 lacks spent for the plumbing and pressure pump workthe product continues to fail consistently.
These persistent failures have made the product unreliable and even risky to use. We are unable to operate smoothly, and this has caused serious disruptions to our business. We are extremely disappointed, as we trusted your brand and expected a higher standard of quality and service.
Given the ongoing problems and lack of reliability, we request that this product be replaced immediately. We are no longer willing to take further risks or incur additional losses because of this equipment.
We hope for a prompt and satisfactory resolution to this issue. Please treat this request as urgent and get back to us as soon as possible.