It’s been a year that I have bought my Jeep Compass 2017 4x2.
Firstly, for all prospective customers, I’d like to make them aware of my dealership experience.
I bought the car from LANDMARK LIFESTYLE CAR PRIVATE LTD, Mohan Co-operative, New Delhi.
The experience at the dealership makes me regret my decision of purchasing a Fiat car. The people at the dealership are most irresponsible, to say the least. False promises and no adherence to promised timing. I had to stand on their heads to get my car ready for delivery. Whereas I was promised delivery at 3 pm, I was handed over the keys at 7 pm only because I ran from person to person requesting to ready my car!
Post the delivery, the first visit to the service center at Moti Nagar was a shock, the workshop is so cramped that it’s difficult walking around.
Next visit was to the Gurugram workshop, plenty of space and well-trained engineers, but I discovered that there are design faults in the vehicle for which the customer has to suffer. For example:
Inside the’ pillar, the beading of the window sill gets loose because the fastener was not designed properly and it makes a rattling noise against the body when your car goes through a swaying motion. This needs to be fixed and re-fixed. No permanent solution is known to the service center yet.
Nozzle noise when you accelerate on a cold engine in the morning. This is I believe an issue with the nozzle timing as controlled by the ECU. It was pretty bad when I bought the car, now after an ECU upgrade, it has reduced, but still there.
Headlights. This is the weakest component of the car. Cars coming at 1/3 of the price of the Jeep Compass have better headlights. Even the Baleno has LED headlights. The throw and illumination of the headlights are not suited for a 173 BHP car. If your car is capable of high speed you need to be able to see further down the road to be able to react in a contingency. Even though I do not drive at high speeds, I have been taken by surprise when someone has been crossing the road in front of me!
Finally the total apathy of FCA, the service & dealer network is second to none. I have written to FCA, communicated to them through twitter, given them a step by step description of all the problems that I have faced since the booking through delivery till today when I’m making repeated trips to the service center. All I have received in return are canned answers. The end result, the problems have not been solved yet and I’m repenting putting my hard earned 22L and trust in the brand called Fiat/Jeep.