We joined a European Pilgrimage tour organized by Jenson Worldwide Tours, which was scheduled to run until 8th July 2025. Shockingly, the tour was abruptly suspended on 21st June, cutting our trip short by more than two full weeks.
The excuse given was war-related flight cancellationsbut we personally verified that our return flights(EY154 from Vienna to Abu Dhabi and EY206 to Mumbai) were fully operational and NOT canceled. This misinformation appears to have been used to justify ending the tour early without providing any refund or compensation.
We were also informed that no part of the tour amount would be refunded, despite us missing a significant portion of the itinerary. There was no transparency, no legitimate justification, and no professionalism in how this situation was handled.
This is not just about poor servicethis is about deception and unethical business practices. We feel misled, disappointed, and cheated.
If you are considering booking with Jenson Worldwide Tours, do so at your own risk. I strongly advise you to ask for everything in writing, check your flight status independently, and prepare for zero accountability if something goes wrong.
Think twice before trusting this agency with your time, money, or safety.